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The DIY Health Summary is simple and takes about 10 minutes, with a clear step-by-step process.
 
Prefer personal support? Choose a Consult Health Summary and we’ll guide you over the phone.

✅ YOU’VE COMPLETED YOUR MEDSTORY SUMMARY

Here's how to get the most out of it

🧾 Your PDF is on its way
Your personalised health summary is being prepared and will arrive shortly via email.
In the meantime, here’s how to keep it safe, use it well, and stay connected to your health story.

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If you know someone who’d benefit from MedStory, pass it on.
If you'd like a health professional to review your summary with you, you can book a consult too:

• Refer a friend
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CHANGES OVER TIME

Keep your story up to date

Health stories evolve, and that’s okay.
If your conditions, medications or experiences change, you can easily update your summary using the link in your MedStory email.
As an existing customer, you’ll receive a discounted update price.

• Update my summary

PLEASE READ THESE TERMS CAREFULLY

Terms of Service

MedStory: Terms of Service
Last Updated: 07 August 2025
Effective Date: 07 August 20251. Introduction
Welcome to MedStory. These Terms of Service (“Terms”) govern your access to and use of MedStory’s website, online forms, and guided consultation services.
By using our services, you agree to abide by these Terms. If you do not agree, please do not use MedStory. We recommend that you read these Terms carefully and contact us if you have any questions.
MedStory Pty Ltd (“MedStory”, “we”, “us”, or “our”) is the provider of the service. Your use of MedStory is also governed by our Privacy Policy and Usage Policy, which form part of these Terms.2. Nature of the Service
MedStory is a non-clinical, informational service that helps you compile a summary of your personal health history.
Our platform (including the DIY online quiz and the guided phone consult) is intended to facilitate more transparent communication with healthcare providers by generating a health summary based on information you provide.
MedStory is not a medical or healthcare provider – we do not give medical advice, diagnoses, or treatment. The summaries are for informational support only and are not a substitute for clinical records or professional medical judgment. Always consult a qualified healthcare professional for any medical advice or if you have questions about your health.
Do not rely on MedStory in emergencies: our service is not suitable for emergency medical situations or urgent conditions. If you experience an emergency, call 000 (triple zero) or seek immediate medical attention.3. Eligibility and User Accounts
To use MedStory, you must be at least 18 years old. By accessing our service, you represent that you are 18 or older.
MedStory is designed for Australian residents; you should be located in Australia to use the service.
If you are using MedStory on behalf of someone else (for example, an older parent or relative), you must have their permission or legal authority. By providing another person’s information, you warrant that you are authorised to do so.
Users are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under their account.4. Service Process and Scope
DIY Health Summary Quiz: Our online questionnaire allows you to input health information, which we then compile into a personalised health summary PDF. You are responsible for entering accurate information. The summary is generated based on your answers and is meant for your personal use in communicating with healthcare providers.
Guided Consult: Our guided 30-minute phone consultation allows a MedStory staff member to assist you in completing the health summary. These staff members are trained in health data collection (some may have healthcare backgrounds such as nursing students or paramedics), but they are not doctors and will not provide medical advice. They will simply help clarify your information and record it. After the call, you will receive a summary of the information you provided.
No Ongoing Monitoring: MedStory does not update or maintain your health summary over time. It is a one-time snapshot based on what you share. We do not provide continuous health management or any diagnostic services.5. Payments and Refunds
Using the DIY Health Summary Quiz may be free or low-cost (as indicated on our website).
The Guided Consult service is a paid service, with fees clearly listed on our site at the time of booking. Payments are processed securely through Stripe. By booking a consult, you agree to pay the applicable fees. All prices are in Australian dollars (AUD) and include any applicable taxes unless stated otherwise.
Refund Policy: If we fail to deliver the promised service (for example, if a technical issue on our end prevented you from obtaining your summary, or if a scheduled consult did not occur), you may be eligible for a refund. To request a refund, please contact MedStory at [email protected] within 7 days of your purchase or appointment date and explain the issue. Refunds will be given at our discretion after review.
We do not typically offer refunds for change of mind or if the summary is not used by you, except as required under Australian consumer law. If you believe our service was not provided with due care or quality, please let us know – your statutory rights under the Australian Consumer Law may entitle you to a remedy.6. User Responsibilities
Accuracy of Information: You will provide accurate, current, and complete information to the best of your knowledge when using the quiz or speaking with our consultants. The usefulness of your health summary depends on the information you provide. MedStory is not liable for errors or omissions in the summary if they result from inaccurate or incomplete information you gave us.
Personal Use Only: MedStory is for your personal (or family caregiving) use. You agree not to use the output summary for unlawful purposes. The summary is not a certified medical record; it is a personal reference document. Do not falsify or misrepresent the summary as something officially endorsed by a medical professional.
No Impersonation: If you are inputting information on behalf of someone else, you will do so truthfully and with proper authorisation. Do not use our platform to impersonate any person or to submit information about someone without their consent.
Lawful Use: You agree not to use MedStory for any fraudulent, illegal, or defamatory activity. You must not attempt to hack, disrupt, or compromise the security or functionality of our website or services.7. Acceptable Use and Prohibited Conduct
When using MedStory, you must adhere to our usage guidelines (see our Usage Policy for full details).
In summary, you must not:* Violate any applicable laws or regulations while using our service.
* Upload or share any content that is offensive, abusive, pornographic, libellous, or discriminatory.
* Use the platform in a manner that could harm, disable, or overburden our infrastructure.
* Reverse engineer, decompile, or otherwise attempt to extract the source code or underlying algorithms.
* Misuse the health summary in a way that could be misleading.
We reserve the right to suspend or terminate your access if you engage in prohibited conduct or violate these Terms.8. Intellectual Property
All content on the MedStory website – including text, graphics, logos, software, and design – as well as the tools and templates used to generate your health summary, are intellectual property of MedStory Pty Ltd or its licensors.
We grant you a limited, non-exclusive, non-transferable licence to use our platform and to download or print your personal health summary for your own use.
You may not copy, reproduce, sell, publish, or distribute any of MedStory’s proprietary content or materials for commercial purposes without our prior written consent.9. Third-Party Services
MedStory uses certain third-party services (such as JotForm, Stripe, and HubSpot).
Your use of those services may be subject to their own terms and privacy policies. MedStory is not responsible for the acts or omissions of these third parties.10. Limitation of Liability
To the fullest extent permitted by Australian law:* We do not guarantee any particular result from using the health summary.
* We are not liable for indirect or consequential losses.
* Direct liability is capped at the amount you paid for the service in question, or AUD $100 if no payment was made.
Nothing in these Terms excludes rights you may have under the Australian Consumer Law.11. Termination and Suspension
We may suspend or terminate your access if you breach these Terms, the Usage Policy, or any applicable law.
You can stop using MedStory at any time. Sections relating to intellectual property, liability, and disclaimers survive termination.12. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on our website and dated accordingly. Continued use of MedStory after updates indicates acceptance of the revised Terms.13. Governing Law and Dispute Resolution
These Terms are governed by the laws of Queensland, Australia.
Disputes will be subject to the non-exclusive jurisdiction of the courts of Queensland.14. Contact Information
Email: [email protected]
Phone: +61 458 036 151 (business hours)
By using MedStory, you acknowledge that you have read, understood, and agree to these Terms of Service.

OUR COMMITMENT TO YOUR PRIVACY

Privacy Policy

MedStory: Privacy Policy
Last Updated: 07 August 2025
Effective Date: 07 August 20251. Introduction
Your privacy is important to us. MedStory is committed to protecting your personal information and ensuring its confidentiality. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including requirements for handling sensitive information such as health data. This Privacy Policy explains what information we collect, how we use and store it, and your rights regarding your information. By using MedStory, you consent to the practices described in this Policy. If you have any questions or concerns, please contact us at the details provided at the end of this Policy.2. What Information We Collect
We collect several types of information in order to provide our services:
Personal Identification Information: This includes your name, date of birth, email address, phone number, and contact details. We collect these when you fill out our quiz forms, book a consult, or otherwise provide them to us.
Health Information: As a health summary service, we will ask for details about your health history. This may include current and past medical conditions, medications, allergies, immunisations, surgeries or treatments you’ve had, family medical history, and other health-related information you choose to share. Health information is considered “sensitive information” under privacy law, and we treat it with special care (see Section 5 on Consent).
Payment Information: If you purchase a Guided Consult or any paid service, our third-party payment processor (Stripe) will collect your payment card details. MedStory itself does not store your full credit card number or bank details. We receive confirmation of payment and basic billing info (like your name and the transaction amount).
Usage Data: We may collect information about how you interact with our website. This includes technical data like your IP address, browser type, device type, and operating system, as well as logs of your activity on the site. We collect this to improve our website’s functionality and security. Some of this data may be collected via cookies or similar tracking technologies.
Communication Records: If you contact us via email, phone, or the contact form, we will keep a record of that correspondence. If you partake in a Guided Consult phone call, we will document the information you provide during the call (the call itself is not recorded).
We collect information directly from you and generally do not collect personal information from third parties except when someone uses MedStory on your behalf with your consent, or when referral information is provided so we can contact you.3. Why We Collect Your Information (Purpose of Use)
We use the information we collect only for legitimate purposes related to providing and improving our services. These purposes include: providing the service, service communication, payment processing, improvement and analytics (de-identified), marketing (opt-in), and legal compliance or protection. We will not use your personal information for any unrelated purpose unless we obtain your consent or are required or authorised by law.4. How We Store and Protect Your Data
We take reasonable steps to ensure your personal information is secure. Data is stored securely in cloud-based platforms including Jotform, Make (Integromat), Google Drive, HubSpot, and Stripe. These providers use encryption and other safeguards. Access to personal data within MedStory is limited to authorised staff, protected by passwords, two-factor authentication, and role-based access. Paper records are rare and securely destroyed when no longer needed. Data is retained for up to 30 days unless otherwise required, after which it is securely deleted or de-identified. While no online system is 100% secure, we apply industry-standard security measures and continually review practices.5. Consent and Sensitive Information
By submitting the form or participating in a consult, you consent to the collection, use, and storage of your personal and health information as described in this Privacy Policy. If providing information for someone else, you must have their consent or legal authority. You may withdraw consent at any time, though this may affect our ability to provide services. We do not use sensitive information for secondary purposes like marketing without explicit consent.6. Disclosure of Your Information (Third Parties)
We do not sell or rent your personal information. We share it only with: service providers (Jotform, Make, Google Drive, HubSpot, Stripe, communication tools) who act on our behalf; healthcare providers at your direction; as required by law or to prevent serious harm; or in business transfers such as a merger or sale. Service providers are contractually or legally bound to protect your data.7. Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information. You may also object to or restrict processing, and opt out of marketing. Requests can be made by contacting us (see Section 10). We may require identity verification and will aim to respond within required timeframes.8. Overseas Data Disclosure
Some of our service providers store or process data overseas, including in the US and EU. We take steps to ensure these providers protect your data in line with the APPs. By using MedStory, you consent to this overseas storage and processing.9. Data Breach Notification
If a data breach likely to cause serious harm occurs, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.10. Contact Us (Privacy Inquiries and Complaints)
Email: [email protected]
Telephone: +61 458 036 151 (business hours)

GUIDELINES FOR USING MEDSTORY SERVICES

Usage Policy

MedStory: Usage Policy
Last Updated: 07 August 2025
Effective Date: 07 August 20251. Introduction
This Usage Policy outlines acceptable conduct and prohibited uses of the MedStory platform and services. It is designed to ensure a respectful, lawful, and safe experience for all users. By using MedStory, you agree to follow this Usage Policy. Violations may result in suspension or termination of your access (see Enforcement in Section 5).2. Purpose and Scope
MedStory’s Usage Policy applies to all users of our website, online quiz, and consultation services. The purpose of this policy is to clearly define what you can and cannot do when using MedStory. Our goal is to protect our users, staff, and the integrity of the service. Acceptable use means using MedStory in the way it’s intended: to create a personal health summary for yourself, or for another person only if you have their informed consent or legal authority. You must be able to provide proof of this authority if requested. All users must interact with our platform and staff in a lawful and respectful manner.3. Acceptable Use
As a user of MedStory, you should:
Use MedStory only for personal health summarisation. You may assist another person if they have given informed consent or you are legally authorised to act for them.
Provide truthful and relevant information. The quality of the summary depends on accurate inputs. It’s acceptable if you don’t know something or prefer not to disclose certain details, but don’t intentionally provide false information.
Respect MedStory staff and other users. Whether you are emailing us, on a call with a consultant, or leaving feedback, maintain a polite and respectful tone. Abusive or harassing language is not acceptable.4. Prohibited Uses and Conduct
To keep MedStory safe and useful, the following actions are strictly prohibited:
Impersonation or Unauthorized Access: Do not pretend to be another person or misrepresent your identity. If using MedStory on behalf of someone else, you must clearly state your relationship. Do not use another user’s account or allow someone else to use yours.
Providing Data Without Consent: If you are entering information about someone other than yourself, you must have their informed consent or legal authority.
Illegal or Harmful Activities: You may not use MedStory to engage in unlawful activities, including fraud, identity theft, or dishonest use of the health summary.
Harassment or Offensive Content: Do not use language or submit content that is harassing, threatening, abusive, vulgar, or hateful. Discrimination or slurs based on race, gender, ethnicity, age, disability, etc., are not tolerated.
Medical Emergencies: Do not attempt to use MedStory in place of emergency services or urgent medical care. In an emergency, call 000.
Reliance for Critical Decisions: The summary is a tool, not a definitive medical record or advice. Do not rely on it as the sole basis for critical health decisions.
Security Violations: Do not attempt to compromise the security or integrity of MedStory’s systems. No hacking, malware, bypassing access controls, or scraping data without authorisation.
Interference with Service: Do not disrupt the normal operation of our service, including denial-of-service attacks or excessive automated submissions.
Unauthorized Commercial Use: MedStory is for individual use. Do not resell, lease, or exploit the service for commercial gain without our permission.
Content Ownership Violations: Do not misuse MedStory’s content or post material you don’t have rights to.5. Enforcement and Consequences
MedStory reserves the right to enforce this Usage Policy at our discretion.
Monitoring: We do not habitually monitor all user input but may investigate complaints or unusual activity.
Actions We May Take:
Warning – for minor or unintentional infractions.
Suspension – temporary removal of access for violations.
Termination – permanent removal for serious or repeat violations.
Legal Action – reporting unlawful activity to authorities and pursuing civil remedies.
Notice: When feasible, we will notify you of enforcement actions.
Appeal: You can contact us if you believe enforcement action was taken in error.6. Guidance for Users
Focus on providing accurate health details when using the quiz or speaking to a consultant.
Be respectful and patient with staff and other users.
Keep your account secure and use a strong password.
Follow medical advice from qualified professionals over any content in the summary.
Report misuse, suspected security issues, or policy violations to [email protected].7. No Waiver
Failure by MedStory to enforce any part of this Usage Policy in one instance does not mean we waive our right to enforce it in the future.8. Changes to Usage Policy
We may update this Usage Policy from time to time. Significant changes will be notified via our website or email. Continued use of MedStory after updates indicates your acceptance of the revised policy.